Student service excellence recognized by student
The University of Winnipeg faculty and staff are dedicated to student service excellence. Student Services offers an array of support to help you on your academic journey at UWinnipeg. Within this team is Stephanie Rozzi, an Adult Learner Academic Advisor who was recently recognized by one of her students, Thomasena Downes-Mitchell, for delivering exemplary service with care.
Downes-Mitchell meet Rozzi five years ago when the adult student decided she wanted to continue her education. Rozzi helped her navigate from a Red River College business diploma to a UWinnipeg Bachelor of Business degree.
Downes-Mitchell was so grateful that she sent flowers and a card to Rozzi, thanking her for their shared journey. In addition to a card, Downes-Mitchell wrote a post on Facebook to underline the important and meaningful role Rozzi has played in her education over the years.
Her message includes “Stephanie, I just wanted to take a moment to tell you how much I appreciate you and your continuous efforts towards ensuring that I secure my education and, therefore, a better future. You have made my academic journey so much more enjoyable then I could have ever imagined, and as I continue on with my studies to other universities I will carry your strength and kindness with me.”
Rozzi recognizes that adult learners have different needs and are generally juggling many moving parts in their life when they arrive at UWinnipeg.
“It’s nice to see the students through their academic experience,” Rozzi says. “These flowers and her card help me realize how important it is to be a link in the process. I draw strength from my students; they inspire me.”
It was also important to note that Rozzi is not alone, many on her team have also received notes of gratitude from their students who appreciate the role they play during their UWinnipeg experience.
“Many of my colleagues over the years have also received gifts, including chocolates, gift cards and flowers. It’s not just me.”
Rozzi is one of many who serve on the Academic Advising Team. Academic Advisors and Adult Learner Services help provide information about programs, courses, and university requirements for the faculties. They assist you in developing your education plans; provide feedback on your course selection and assist with the registration process. They also can assist you with the appeal process and refer you to various other student services, academic supports, university resources and community organizations.
“Stephanie is someone who cares a great deal about her students, advising and supporting them throughout their studies,” shared Inga Johnson Mychasiw, Director, Student Support Services. “Although gifts are certainly not necessary, it is nice that Stephanie received this lovely token of appreciation. I am proud of her work and the work of all staff within Academic Advising and Student Services as a whole. We have many dedicated professionals who work both directly with students and behind the scenes with a great deal of commitment and integrity, collaborating with the goal of enhancing the student experience at the University of Winnipeg.”
Naniece Ibrahim, Communications Officer, The University of Winnipeg
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